News & Insights

WOO X resumes business as usual following a security incident with one of its market makers

WOO X resumes business as usual following a security incident with one of its market makers

Trading resumes with an extra layer of security check for withdrawals. The incident is specific to the market maker and not to WOO X

TL;DR

  • PERPS and Spot trading resume normally, liquidity normalizing
  • Kronos Research experienced a security breach causing trading to pause briefly. Other market makers are operating normally on WOO X
  • User funds were not affected
  • WOO X is performing an extra layer of security checks out of caution 
  • We apologize for any inconvenience this caused

Update as of 08:00 (Nov 19th) Spot trading has resumed.

Update as of 07:30 (Nov 19th) All requested withdrawals have now been processed.

Update as of 04:30 (Nov 19th) Manual withdrawals are now open

Update as of 01:00 (Nov 19th) All PERP pairs are now trading. 

Update as of 23:30 (Nov 18th) BTC-PERP and ETH-PERP have now resumed trading, and other PERP pairs will be back up soon. Please note liquidity may be limited, but should clients wish to close positions they can do so.

Announcement as of 23:30 (Nov 18th):

It is business as usual for WOO X, as WOO reassures users that all client assets remain secure despite the temporary trading suspension.

Kronos Research experienced a security breach. The temporary halt in trading was enacted as an extra layer of security causing trading to pause briefly. Other market makers are operating normally on WOO X.

We apologize for any inconvenience this caused

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